Privacy
Delete your Kotavo account
Kotavo is operated by Kwovira Technologies. You can delete your Kotavo account without the app, without signing in anywhere on this site, and without installing anything.
Request deletion
Email us from the same email address you used to sign in to Kotavo:
Email: support@kwovira.com
Subject: Kotavo account deletion request
In that email, clearly state that you want your Kotavo account deleted. We will reply to that same address to verify ownership, and you must reply with explicit confirmation before we delete anything.
What to include — and what not to send
- Send the request from the same verified email address used with your Kotavo sign-in.
- Clearly state that you want your Kotavo account deleted.
- Reply to our verification response with explicit confirmation.
Please do not send passwords, Google passwords, authentication tokens, identity documents, or any other unrelated personal information. We will never ask for them to delete your account. If the stored account has no verified email, or one email matches more than one account, we cannot complete the request automatically and will tell you what to do next.
What deletion removes
Once your request is verified and confirmed, deletion removes the server-side data associated with your Kotavo account:
- Your Kotavo consumer account.
- The Google provider reference and the stored verified provider email.
- All of your Kotavo sessions (every device is signed out and every session token stops working).
- Your Kotavo Connect profile.
- Pending and accepted Connect relationships involving your account.
- Connect conversations and messages involving your account.
- Connect read state for those conversations.
- Blocks involving your account.
- Safety reports where your account is the reporter or the reported account.
Connect conversations in the current beta are shared threads: when a thread involving your account is removed, it disappears for the other participant too.
Deleting Kotavo does not delete your Google account. If you sign in again later, a new Kotavo account may be created. Normal guest use of Kotavo as a city companion does not require an account.
Information that stays on your device
Some Kotavo preferences live only on your device and are not part of your server account, including local/visiting preferences, mobility preferences, map and display preferences, and device-local Connect preferences where applicable. Account deletion cannot remotely erase storage on your phone.
To remove remaining local app data, clear the app's storage in your device settings or uninstall the app.
What may remain after deletion
Only limited data that is not linked to your account may remain:
- De-identified Connect audit events: references to your deleted account, request, or connection are removed first.
- Technical and security request logs used for service reliability and security, with credentials redacted. No fixed retention period is currently defined.
- Beta feedback submitted anonymously, which was never linked to your account.
In-app deletion (where available)
Versions of Kotavo that support account deletion provide an in-app path under More → Account → Delete account. The external email request above works whether or not you still have the app installed. See the Kotavo Privacy Policy for the full disclosure.
Questions
For any question about Kotavo deletion, contact support@kwovira.com.